Returns Policy

RETURNS & REPLACEMENTS
We offer a 15-day money back guarantee should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.
Defective, Wrong, or Didn't Receive Item
If you receive an item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item.
Damaged in Shipment
Damaged merchandise must be reported within 5 days. However if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.
Ordered Wrong Item or Changed Mind
Please note that we cannot accept returns or exchange items other than those that are defective or wrongly shipped, due to the food safety nature of our products.
Custom Orders
Please note custom orders non-refundable and cannot be returned.
How To Return An Item
Note: Obtain a Return Authorization Number and Return Address. We are unable to accept unauthorized returns, so please be sure to contact customer service prior to returning any items to us. Email our Returns Department at admin@sensilhome.com-or- Call 1-619-318-4014between 10:00 AM and 8:00 PM (EST) Monday through Friday. You will need to provide us with the following information:
1. Your Name
2. Your Business or Organization Name
3. Order Number
4. Item Number of item(s) to be returned
5. Condition of the items to be returned
6. Complete or Missing pieces/parts
7. Undamaged or Damaged
8. Reason for Return Request
9. Clearly mark your Return Authorization number on the shipping label of your return package.
To ensure proper credit, the Return Authorization should not be written on the box itself, but clearly indicated on the shipping label. Your cooperation will help avoid delayed credit for your return.
Mail your returned items to the address given by our returns department. The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance. We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track. Return credit is issued only for the product total and does not include shipping and/or handling charges. If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be canceled, leaving the customer responsible for any costs related to the reshipment of goods.
Receiving your Refund
After your return has been received, credits are typically posted to the customer’s account within 15 to 20 business days. This allows up to 5 days for processing, up to 5 days for processing by our returns department and up to 10 days for processing by the customer’s financial institution. You can check the status of your return at any time by contacting a friendly representative in our Returns Department *To expedite your refund, email your package tracking number to admin@sensilhome.com.